Payment is processed via credit card through Stripe. 50% is due upon booking to confirm the reservation and the remaining 50% is due 29 days before check in. If your check-in is less than 30 days away then full payment is required upon booking.
Yes! If you would like to have different form of payment for the first and second payments please contact our reservations team and we can set this up for you.
If a reservation is canceled more than 30 days before the check-in date, the Renter will be refunded the Booking Total amount, except for the payment processing fee, unless the California Cancellation Policy is applicable.
If a reservation is canceled within 30 days of the check-in date but no less than 14 days before check-in, the Renter will receive a 50% refund of the Booking Total amount, except for the payment processing fee, unless the California Cancellation Policy is applicable.
If a reservation is canceled within 14 days of the check-in date the Renter will not receive any refund unless the California Cancellation Policy applies.
California Cancellation Policy (Effective 07/01/2024): If the reserved Property is located in California, and the reservation, including the signing of the rental agreement and payment, is made over 72 hours before the check-in date and then canceled within 24 hours of the booking date, the Renter will receive a refund of the Total Booking amount.
Music Festivals: there is a strict no cancellation policy for all major music festivals. Festivals include but are not limited to the Power Trip, Head Trip Coachella and Stagecoach music festivals, unless the California Cancellation Policy is applicable. Special events and music festivals that are cancelled, postposed, or altered in any way, for any reason, do not qualify for any refund, alteration of the reservation or cancellation, including Acts of God, pandemics, epidemics or health outbreaks such as COVID-19. NO CREDIT WILL BE ISSUED IN THE CASE OF EARLY DEPARTURE OR CANCELLATION OF ANY FESTIVAL BOOKING.
Check-in is at 4pm.
Check-out is at 11am.
There is an additional fee for early check-in and late check-out. You will be able to request early check-in and late check-out through the pre check-in link you receive after your reservation is confirmed. The fee varies per home. Please inquire with our reservations team regarding the fee amount or you can also check the fee amount at the bottom of the listing description for the home you are inquiring about.
Early Check-In is at 1pm.
Late Check-Out is at 2pm.
Please note early check-in and late check-out is available upon request only if there are no back to back bookings. We will not be able to confirm your request for early check-in or late check-out until we get closer to your reservation date.
All our homes have keyless entry locks and are set up for contact less check-in. Door entry code will be the last 4 numbers of the phone number used in your reservation.
For select properties, a Meet & Greet is required, wherein the house manager will arrange to meet you opon arrival, providing you an explanation of the house rules and providing a walkthrough of the home’s layout and features.
Most of our homes are pet friendly. Please inquire with our reservations team to see whether a specific home allows pets. We allow a maximum of two dogs per home subject to approval by our team. There is a $150 fee per pet.
You can submit a request to bring your pet through the pre check-in link you receive after your reservation is confirmed. You may also contact our reservations team before confirming your reservation to verify if your pet is allowed.
We do not allow cats or other animals. Any unauthorized pets will result in eviction and forfeiture of entire rental amount. Please note that the pet fee is NOT a substitute to not clean up after your pet. The cost of any additional cleaning, damages and/or odor removal as a result of your pet will result in additional charges due from the credit card on file.
Pool may be heated to 85 degrees and spa can be heated up to 104 degrees. Please note the pool temperature is NOT meant to be hot and is set to be a comfortable temperature for swimming. All our homes come equipped with pool automation systems giving you full control over the spa features through a spa remote or iPad placed in the home.
Please inquire with our reservations team regarding the fee amount or you can also check the fee amount at the bottom of the listing description for the home you are inquiring about. If you want to pay for pool heating we require 24 hours notice to ensure the pool has reached its set temperature before check-in. You can pay for pool or spa heating through the pre check-in link you receive after your reservation is confirmed.
We provide a starter kit of supplies for your stay which includes: paper towels, trash bags, dish soap, hand soap, coffee, tea, sugar, laundry pods, dryer sheets, toilet paper, make up remover, shampoo, conditioner, body gel and a welcome gift basket. This list is only intended as a starter kit; If you run out of supplies then you must purchase additional items yourself. We also provide body towels and pool towels for the occupancy of the home, plus a set of hand towels and wash towels.
Our kitchens include an extensive list of small appliances, cookware, dinnerware and utensils needed to prepare almost any family meal. We provide a starter kit of seasonings including salt, pepper and olive oil. Please inquire with our team if you would like a complete list of all our cookware and small appliances.
We place a refundable hold of up to $1000 on the credit card on file as a security deposit. Any month long rentals will require a larger deposit. This is not a charge and will not appear on your credit card statement; it is simply a hold that will be released 3 days after check out provided there are no damages. Please see our Terms and Conditions for more information.
The outdoor music policy differs depending on city regulations. If outdoor music is allowed noise must be at a reasonable level and not heard past the property line. Past quiet hours all outdoor music and speakers are prohibited, even if the noise is coming from inside the home. The cities of La Quinta and Palm Springs have a strict no outdoor music or speakers policy at ALL times of the day. If you have any questions regarding the outdoor music policy for the home you are interested in please reach out to our reservations team.
Any code compliance violations resulting from not following noise ordinance will result in immediate eviction and forfeiture of entire rental amount.
This Short Term Rental Agreement (this “Agreement”) is made by and between Helios Vacation Rentals LLC, a California limited liability company (“Manager”) and the person or entity that signs this document at the bottom (“Renter”) (Manager and Renter are hereafter sometimes referred to as a “Party” or together as the Parties”) with reference to the following facts:
WHEREAS Manager makes available to people such as Renter short term rental access to residential properties such as the one Renter has applied to rent (the “Property”). Manager makes pictures of the Property available at https://heliosvacations.com/, and
WHEREAS Renter has indicated to Manager that Renter desires to rent the Property for the term specified below, with the understanding that Manager is the manager of the Property and not the owner of it.
NOW THEREFORE, for good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, and intending to be bound hereby, the Parties agree as follows:
